We are seeking a skilled Service Operations Leader to oversee the delivery of exceptional service to our clients. This role involves managing on-call schedules, designing incident management processes, and maintaining accurate configuration information. About the Role This is a hands-on position that requires close collaboration with engineers and customers. The ideal candidate will have experience in managed services, IT operations, or enterprise support roles serving external customers. * 5+ years of experience in Service Delivery, Managed Services, IT Operations, or Enterprise Support roles
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