Job Title: IT Virtualization Specialist
The End User Engineer II is a key role within the Information Systems department, responsible for designing, implementing, and supporting virtualization systems. This position plays a critical part in the diagnosis and resolution of complex platform incidents and requests that require research and diagnosis.
Key Responsibilities:
* Design and Configuration: Assist in the design and configuration of secure and scalable VSI solutions for the entire enterprise.
* Cloud Environment Implementation: Implement and support the cloud environment, ensuring seamless operation and optimal performance.
* Trend Analysis: Assess emerging industry trends, anticipate, and develop strategic solutions to stay ahead of the curve.
* Data Management: Manage data collection, reporting, and trending for critical devices and components.
* Project Leadership: Participate in and lead technical implementation projects and initiatives, driving success and growth.
* Tier II Support: Provide Tier II support for all endpoint components, delivering exceptional customer service and expertise.
Additional Responsibilities:
* Perform other duties as assigned by management.
Requirements:
Education:
* A Bachelor's Degree is required for this position.
Experience:
* At least 3-5 years of relevant experience are necessary for this role.
Certifications:
* An intermediate certification is mandatory, obtained within one year of employment. Examples include VMware Certified Technical Associate - Data Center Virtualization 2024 (v2), CITRIX CERTIFIED ASSOCIATE - VIRTUALIZATION (CCA-V), or MS-900: Microsoft 365 Certified: Fundamentals.