We are partnering with a global corporate housing provider to recruit a Guest Services Coordinator for a fully remote position, open to candidates based in Argentina or Brazil.This full-time role is suited to a service-driven professional with strong communication skills and experience within guest services, relocation, or a fast-paced customer service environment. The successful candidate will support end-to-end guest experiences, ensuring high service standards are maintained at all times.Responsibilities:- Act as the primary point of contact for guests throughout their temporary accommodation stay.- Manage and resolve guest-reported maintenance and service issues promptly and professionally.- Process client extension requests accurately and efficiently.- Deliver a consistently high level of customer service with strong attention to detail.- Assist with the preparation and delivery of monthly guest services reports.- Identify opportunities for process improvement and support implementation initiatives.- Issue move-out instructions and extension notices as required.- Maintain accurate and up-to-date records of in-house guest issues within internal systems.- Participate in an out-of-hours emergency phone rota to manage urgent guest matters.- Communicate clearly, professionally, and empathetically via phone and email with guests and internal teams.- Work collaboratively while managing responsibilities independently in a remote setting.Requirements:- Previous experience in guest services, relocation, corporate housing, hotel/hospitality or a related customer service role is highly desirable.- Ability to remain calm and solution-focused in a fast-paced environment.- Excellent written and verbal communication skills in English.- Strong IT proficiency, particularly Microsoft Word and Excel.- Professional, customer-focused approach with a commitment to service excellence.- Highly organised, self-motivated, and comfortable working remotely.