Transform your professional career with one of the biggest IT services companies in the world.We are looking for a Service Desk professional who wants to learn and grow in a collaborative environment.The ideal candidate will provide multi-channel support, ensuring quality information capture and resolving low-to-medium complexity contacts.Key responsibilities include:Providing technical assistance via phone, email, or chatRecording all calls from the helpline and registering the contact in the ticket registration platformAttending on-site incidents related to workstation computer equipmentDirecting each contact (ticket) to the corresponding resolution group for prompt attentionMandatory skills include:Advanced English language proficiencyStrong communication skills in Portuguese and EnglishFamiliarity with ITSM platformsExperience with remote support toolsService Desk previous experienceDesirable skills include:Conflict management techniquesKnowledge of ITIL principlesExperience in multinational environments or supporting global teamsFamiliarity with Service Desk KPIsExposure to quality assurance practicesWe offer a range of benefits, including health insurance, dental plan, life insurance, transportation vouchers, meal/food voucher, childcare assistance, and more.