About the Job
This is an exciting opportunity to join our team as a Service Delivery Manager. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our services to our customers.
* Service Operations: Design and maintain on-call and coverage plans, manage incident processes, create and monitor key service metrics.
* SOPs and Runbooks: Create and maintain SOPs, runbooks, and triage guides for SRE engineers.
* Configuration Management: Establish and run a configuration management process that keeps track of each customer's environment.
About You
We are looking for an experienced Service Delivery Manager who has 5+ years in a similar role. You should have hands-on experience with incident management and ITSM practices (incident/problem/change), ideally in an ITIL-inspired environment. Additionally, you should have experience maintaining configuration/environment data for customer systems.