Job Overview
Our organization is seeking a Senior Technical Support Specialist to deliver exceptional, timely service for our valued customers.
The ideal candidate will combine technical expertise, analytical thinking, and customer-focused mindset to resolve complex issues effectively.
* Utilize Chrome Developer Tools to analyze web applications and identify JavaScript or API failures.
* Perform API testing and validation using Postman or cURL.
* Conduct IIS and SSL diagnostics on Windows Application Servers to troubleshoot issues.
Key Responsibilities:
* Respond to incoming telephone calls and open cases in Salesforce.
* Monitor the Global Support queue and accept Salesforce cases in priority sequence.
* Troubleshoot customer-reported issues and provide timely solutions via case updates, calls, or screen-sharing sessions.