Job Title: IT Support Analyst
We are seeking a skilled and motivated IT Support Analyst to join our team. This is an exciting opportunity for individuals who are passionate about technology and providing excellent customer service.
As an IT Support Analyst, you will be responsible for providing remote computer and IT system support to employees. You will analyze issues, formulate solutions, and troubleshoot system, application, and hardware problems. You will also ensure that customers are updated on ticket progress and work remotely with them to solve problems.
Key Responsibilities:
* Analyze issues and formulate solutions
* Troubleshoot system, application, and hardware issues
* Ensure customer is updated on ticket progress
* Work remotely with customers to solve problems
* Utilize internal IT Knowledge Base to provide and find solutions to known issues
Qualifications and Skills:
Education & Experience:
Associate's Degree student preferably in Information Systems or equivalent program, or a proven track record of IT experience required.
Desired Qualifications & Skills:
Knowledge delivering IT solutions within a corporate and/or enterprise environment, Experience working in a mixed Mac and Windows environment Additional Skills, Experience in the Advertising and/or Marketing industry preferred, Experience in centrally managed computer environments, Experience supporting A/V environments not required, but is a plus.
Benefits:
This role offers a competitive salary and benefits package, including opportunities for career growth and professional development.