Job Description
* We are seeking a Business Technical Services Analyst with experience in client-facing roles and PL/SQL development to join our team.
About the Role
The ideal candidate will be responsible for establishing positive relationships with clients, understanding their business objectives and expectations, and providing technical support and services as needed.
Main Responsibilities
* Evaluate client business requirements and provide guidance on utilizing standard solutions while maximizing revenue.
* Participate in converting client requirements into detailed technical specifications and present them internally and externally.
* Identify critical business impact issues from Service Desk and maintain knowledge of how to address them.
* Assist with document maintenance and record-keeping for client system environments.
* Participate in release management between Service Desk, Compliance, and Project teams, ensuring code releases do not negatively impact client operations.
* Take part in executing simple project/development work plans and revise them as necessary to meet changing needs and requirements.
Requirements
* Bachelor's degree in Information Technology or related field.
* Solid experience in Oracle Database and PL/SQL development.
* Previous experience consulting with clients to meet business needs.
* Experience in requirements gathering, technical design, and technical presentation.
* Advanced English level for speaking, listening, and writing.
Benefits
* Flexibility to work from home.
* A people-centered environment.
* Contact with teams from different countries.
* An attractive policy of salary and benefits.
What We Offer
* A safe and inclusive work environment.
* Ongoing professional development opportunities.
* The chance to be part of an award-winning Fortune 500 company.