Job Title: Technical Program Manager
Description:
* Manage delivery for key customers across technological tracks.
* Lead teams across technologies, fostering a collaborative work environment.
* Ensure regular updates to customer stakeholders via WSRs.
* Conduct MBRs and QBRs.
* Achieve high customer delight.
Responsibilities:
* Deliver projects on time, within scope, and budget with technology teams.
* Work with customer stakeholders to understand project scope and document according to defined standards.
* Manage and lead teams across technologies.
* Collaborate with PMO for quality control procedures.
* Act as delivery point of contact for Customer, understanding needs and expectations.
* Attend Service/Project Review meetings.
* Adopt customer-specific processes and methodologies.
* Identify and mitigate project risks.
* Meet SLAs and avoid service credits/penalties.
* Drive continuous improvement initiatives.
* Utilize conflict resolution and negotiation tactics.
* Establish KRAs and KPIs as performance metrics.
* Support hiring resources for various tracks.
* Ensure SOWs are signed and Invoices cleared on-time.