About the Role
The Account Manager is a key position responsible for building and maintaining strong, positive client relationships through clear communication and reliable service.
This role requires a highly motivated individual who can work closely with clients to understand their marketing goals and translate those goals into specific, actionable tasks. The ideal candidate will have excellent communication skills, both verbal and written, and be able to present deliverables in a way that builds trust.
Main Responsibilities:
* Work closely with clients to understand their marketing goals and translate those goals into specific, actionable tasks.
* Manage meetings with clients, set expectations, share updates, and present final work.
* Review final deliverables before submission to ensure they align with client expectations and goals.
* Serve as the main point of contact for clients, providing regular updates, addressing concerns, and delivering exceptional customer service throughout the project lifecycle.
Additional Skills Required:
* Strategic thinking: Able to understand client goals and work with senior team members to shape big-picture plans that guide execution.
* Emotional intelligence: Skilled at reading situations, navigating client personalities, and staying calm and professional, even under pressure.
* Time management: Able to balance meetings, client communication, and planning without losing sight of deliverable deadlines.
* Presentation skills: Comfortable leading client meetings, walking through results, and representing the agency in a polished, confident way.
Key Performance Indicators (KPIs)
* Client satisfaction score (CSAT): 9/10 or higher average score from client check-ins or post-project feedback.
* Client retention rate: 93%+ of clients renew or continue service.
* Project delivery accuracy: 95%+ of deliverables are approved by the client without major revisions.