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The lobby host is responsible for attending to GE Healthcare employees and visitors. The role requires a strong commitment to customer service to ensure an excellent experience for both employees and visitors.
Responsibilities and Accountabilities
* Maintain a professional and polite demeanor at all times, both in person and in written communications. Follow dress code guidelines. Make eye contact with visitors.
* Greet, register, and badge visitors.
* Register visitors according to established procedures.
* Notify GE Healthcare staff of visitor arrivals.
* Respond to questions regarding directions, local services, amenities, and building locations.
* Manage building access procedures.
* Provide guest wireless access codes as required.
* Receive and communicate incoming deliveries to staff.
* Register deliveries in the designated logbook.
* Answer and direct phone calls, emails, or Teams messages; respond to general inquiries and support administrative tasks.
* Maintain a professional presentation of the front desk and lobby areas.
* Coordinate event support with the business and IFM events team, ensuring requirements are met within scope.
* Assist with parking issues and assign parking spaces to employees.
* Record employee attendance at the office.
* Maintain and update the SOP manual for the Lobby Area.
* Enter service requests and update work order statuses in the system.
* Assist with maintenance issues, including system entry.
* Provide access to Tier Two IFM Providers for maintenance, following site EHS procedures.
* Monitor entry to secured areas; contact security immediately in case of breaches or problems.
* Initiate emergency procedures as per location plans.
* Complete required reports related to the role.
* Meet GE Healthcare's requirements as an AEO.
Requirements
* Proficiency in English and Portuguese, both written and spoken.
* Bachelor’s degree in customer service or related field.
* Experience in customer service.
Additional Information
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Administrative
This job is active and accepting applications.
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