We are looking for a Business Development Representative that will handle the following: Build, maintain and manage relationships with customers in the assigned portfolio by remote selling channels (as phone, e-mail) Handle the sales process with customers by performing needs analysis, designing solutions and negotiating deals Identify and pursue opportunities for cross-sell and up-sell to existing customers Identify potential customer issues and solve them in collaboration with the sales/trade/Customer Service/Finance teams Perform outbound interactions (calls/e-mails) to potential, dormant and current customers Qualify customers' sales potential and plan activities to increase business Identify and develop leads and new customers Establish relationships with new customers and secure contracts with new customers to achieve targets Analyze relevant customers for targeted sales campaigns and build a work plan to increase sales Communicate closely with trade and cross-functional teams on market intelligence, service updates, customer challenges and opportunities Promote ZIM added value services with the customers, including digital platforms (as eZIM, myZIM, eZQuote, ZIMLogistics) Follow and use sales best practice and tools Update customer information and interactions in CRM Monitor and report sales goals/targets/KPIs in line with company’s objectives Forecast sales activities and set personal/company goals accordingly Function: Countries & Business Development Academic education: College degree in Business Management/ Marketing/ Logistics Experience in sales or marketing position with FFW/ocean carrier - preferred Working experience with FFW/ocean carrier – preferred Proficient in MS Office