Key Highlights:
ServiceNow Technical Expert
The ServiceNow Technical Expert will play a pivotal role in building and evolving ServiceNow as the IT ERP for the new organization.
* Make hands-on architectural decisions for ServiceNow configuration and development.
* Guide and supervise external partners responsible for ServiceNow development and application management.
* Perform configuration, development, and administration tasks within ServiceNow.
* Collaborate closely with the DSM ServiceNow, Enterprise Architect, and Process Owners to ensure alignment with strategic roadmaps and project scopes.
* Investigate and advise on module usage, integrations, and platform capabilities across such as SPM, ITSM, ITOM, HR, VR, and custom applications.
* Ensure platform design follows best practices and avoids unnecessary customization or technical debt.
* Represent the organization as a subject matter expert in cross-functional meetings and initiatives.
Prioritize out-of-the-box functionality and avoid custom development unless justified by business case, legal, EHS, or security requirements.
Demonstrate proactive problem-solving and consultative guidance across modules.