Service Desk Specialist
We are seeking a highly motivated and skilled Service Desk Specialist to deliver exceptional technical support to clients.
* Provide first- and second-line support via email and remote tools.
* Diagnose and resolve issues involving business applications, including Office 365, Salesforce, and Slack.
* Log, track, and manage incidents and service requests across various platforms.
Main Responsibilities:
* Technical Support
* Client Interaction
* Service Management
* Collaboration & Documentation
* Tools & Technology
* Qualifications & Skills
Key Qualities:
* Tech Savviness
* Communication Skills
* Problem-Solving Abilities