Hi ,
Hope you are doing great!
We have the below urgent position with my client. Please reply if you are interested.
Job Title : Client Services Support Tier 1
Location : Mexico/Brazil (Remote)
Must have : Excellent English proficiency (speaking and writing)
Technical background : Experience in Technical support role (on call service), SQL DB knowledge, Log file analysis, Datadog (good to have)
Responsibilities
Serve as a significant interface to customers by handling discovery and fixes on support issues.
Clearly communicate with the product and development teams when a support ticket requires a code or database level change.
Troubleshoot support tickets and determine the best answer for the issue submitted. Consult with other team members to ensure proper resolution on all support tickets.
Qualifications
- Experience with highly accurate data entry
- Clear, concise, and comprehensive writing skills in English
- Experience using async communication tools like Slack
- Knowledge of collaboration tools like Jira and Confluence
- Experience with Microsoft Office Product Suite generally
Candidates should
- Be detail-oriented
- Display critical thinking skills
- Thrive in a multi-tasking environment and adjust priorities on-the-fly
- Be very thorough in writing detailed troubleshooting documentation
- Be a strong team player but still a self-starter
- Show curiosity and deep desire to learn
- Enjoy collaborating with a geographically distributed team
- Support specific coverage needs of Monday to Friday 9am-6pm in UTC-6 (includes flexible hour break)
Thanks, and Regards
Saurabh Kumar | Team Lead
| www.Ampstek.Com
https://www.Linkedin.Com/in/saurabh-kumar-yadav-518927a8/
Call to : +1 609-360-2671