About the Role
We are seeking a highly skilled Community Manager to lead our online communities and foster a welcoming environment.
* Community Leadership: Lead daily interactions on social media platforms, start conversations, reply thoughtfully, maintain guidelines, and nurture a community spirit.
* Engagement Initiatives: Organize recurring events such as AMAs, Q&As, user features, and community challenges to boost engagement and community spirit.
* Community Insights: Identify user sentiment trends, gather feedback, and proactively share actionable insights with Product, Support, and Marketing teams.
* Moderation & Empathy: Uphold community standards by moderating conversations, removing spam, managing conflict, and resolving situations with empathy.
* Metrics & Growth: Track community health metrics (active users, retention, engagement) and suggest strategic improvements.
* Platform Expertise: Fully leverage moderation tools, bots, roles, and automations within social media platforms to enhance user experience.
Key Responsibilities
The ideal candidate will have:
* At least 1–2 years of experience managing or moderating active communities (social media platforms).
* Strong writing and communication skills to engage and nurture active, text-based communities.
* In-depth knowledge of social media moderation tools, bots, and features.
* Empathy, diplomacy, and the ability to foster trust in a community environment.
* Organized, proactive, and comfortable working remotely with a startup mindset.
* Fluent in English (written & spoken).
Benefits
As a Community Manager, you can expect:
* A competitive monthly salary.
* A healthcare stipend to support your medical or insurance needs.
* An unlimited PTO policy for flexible vacation planning.
* Stock options to share directly in our growth.
* 100% remote work flexibility.
* Professional development opportunities through mentorship and autonomy.