As a Technical Support Engineer, you will be the first line of defense for our customers. Your strong understanding of container technologies and cloud environments will enable you to troubleshoot complex issues and provide timely solutions.
About the Role
* We are seeking a technical professional with a passion for solving technical challenges and delivering exceptional customer experiences.
You will work closely with our engineering team to reproduce and resolve problems, collaborate with our sales and solution architecture teams to understand customer needs, and contribute to our vibrant community by sharing your expertise through blog posts and documentation.
Key Responsibilities:
* Handle support tickets and provide timely, effective solutions.
* Dive deep into complex issues and work closely with our engineering team to reproduce and resolve problems.
* Collaborate with our sales, solution architecture, and field engineering teams to understand customer needs and identify opportunities for product improvement.
What You'll Need:
* Technical Proficiency: Strong understanding of container technologies (Kubernetes, Docker) and cloud environments. Networking experience is a must-have.
* Problem-Solving Skills: A knack for troubleshooting and a dedication to finding solutions.
* Communication Skills: Excellent English written and verbal communication skills to effectively interact with customers and team members.
* Teamwork: A collaborative spirit and the ability to work effectively in a fast-paced, global team.
* Time Zone: GMT -5 to GMT -2
About Us
* We are a leading provider of API Gateway and API Management solutions.
* We boast over 3.5 Billion downloads and global usage of our flagship Open Source Ingress Controller.
* We value innovation, teamwork, and career growth.