 
        
        Job Role
The Quality and Continuous Improvement Manager plays a pivotal role in ensuring operational excellence within the organization.
 * Fosters a culture of quality assurance, facilitating audits, and implementing continuous improvement strategies.
 * Supports People Services Center operations by developing and reviewing Master Processes documentation.
 * Facilitates training programs on Quality Systems, Problem Solving, and process optimization techniques.
 * Determines customer survey strategies to enhance participation rates and drive improvement initiatives.
Key Responsibilities
The successful candidate will be responsible for:
 * Implementing and leading the Continuous Improvement process, identifying areas for enhancement.
 * Applying Root Cause analysis and developing targeted improvement initiatives.
 * Training staff on various continuous improvement tools and methodologies.
 * Capturing and reporting results from continuous improvement activities.
Requirements
To excel in this role, you will need:
 * Bachelor's Degree in a relevant field.
 * Proven knowledge and experience in Operational Excellence methodology.
 * Excellent communication skills in English.
 * Intermediate Spanish language proficiency.
 * A strong background in quality support or operations roles.
Preferred Qualifications
We are looking for candidates with:
 * Experience as a customer service agent.
 * Working knowledge of OpEx (6 sigma) projects.
 * Quality System leadership experience.
 * Training experience.
About This Opportunity
This is an exceptional chance to join our team and contribute to our mission of delivering outstanding results through operational excellence.