Job Role
The Quality and Continuous Improvement Manager plays a pivotal role in ensuring operational excellence within the organization.
* Fosters a culture of quality assurance, facilitating audits, and implementing continuous improvement strategies.
* Supports People Services Center operations by developing and reviewing Master Processes documentation.
* Facilitates training programs on Quality Systems, Problem Solving, and process optimization techniques.
* Determines customer survey strategies to enhance participation rates and drive improvement initiatives.
Key Responsibilities
The successful candidate will be responsible for:
* Implementing and leading the Continuous Improvement process, identifying areas for enhancement.
* Applying Root Cause analysis and developing targeted improvement initiatives.
* Training staff on various continuous improvement tools and methodologies.
* Capturing and reporting results from continuous improvement activities.
Requirements
To excel in this role, you will need:
* Bachelor's Degree in a relevant field.
* Proven knowledge and experience in Operational Excellence methodology.
* Excellent communication skills in English.
* Intermediate Spanish language proficiency.
* A strong background in quality support or operations roles.
Preferred Qualifications
We are looking for candidates with:
* Experience as a customer service agent.
* Working knowledge of OpEx (6 sigma) projects.
* Quality System leadership experience.
* Training experience.
About This Opportunity
This is an exceptional chance to join our team and contribute to our mission of delivering outstanding results through operational excellence.