Brazil - Patient Relations Coordinator & Key Account ManagerBrazil - Patient Relations Coordinator & Key Account ManagerMassive Bio is a rapidly growing health-tech startup founded in 2015 to provide every cancer patient with access to clinical trials regardless of location or financial situation. Our proprietary patient recruitment and enrollment enablement solution for oncology clinical trials solves every friction point in traditional clinical trial enrollment. Privately held and headquartered in Boca Raton, FL, our passionate change-making team is looking for a Patient Relations Coordinator & Key Account Manager located in Brazil.We are looking for a Hematology/Oncology Account Manager to join our team remotely. As a Provider Engagement team member, the Hematology/Oncology Account Manager will be vital to focusing on Massive Bio's clinical trial enrollment services and visiting Hematologist/Oncologist offices. Ideally, the Hematology/Oncology Account Manager will have experience in a Biotech/Pharma environment.Reporting to the Head of US & Brazil Provider Engagement, you will:Initiate, nurture, and manage relationships with physicians, patient advocacy groups, physician associations, hospitals/health systems, and CROsBuild patient identification channels through outreach and engagement with providersCollaborate with stakeholders to enhance awareness about clinical trials and patient care solutionsProvide support for expanding and managing Massive Bio’s existing and potential new strategic partnerships to expand operations in BrazilReceive and make calls to provide cancer patients and caregivers with information on Massive Bio services and oncology mattersExpedite patient enrollment in Massive Bio services by facilitating sign-ups and coordinating with case managersCollect patient feedback from calls and share insights with relevant teamsSupport case managers by reaching out to patients and caregivers for updates as neededAct as a liaison between patients, providers, and clinical trial teams to ensure seamless communicationPromote Massive Bio’s services to the provider network through presentations and regular follow-upsConduct training sessions to educate partners about Massive Bio’s mission and capabilitiesProvide timely updates in Massive Bio’s CRM system on field activities and communicationsReport outcomes and metrics to internal leadershipAnalyze field data to identify trends and improve provider and patient engagement effortsCandidate Profile:BS/BA degree or equivalent experience2+ years of customer service or sales experience, preferably in healthcare (e.g., home health equipment, individual health insurance plans)Familiarity with medical terminology, and the healthcare systemStrong relationship management and communication skillsFamiliarity with the healthcare landscape in BrazilBilingual in English and Portuguese or a related local languageExcellent verbal and written communication skillsStrong problem-solving and listening skillsIntermediate data entry and software proficiency (CRM tools, Microsoft applications)Ability to work independently and as part of a global teamBeing local and living in Brazil Bahia regionOnly resumes submitted in English will be considered.Powered by JazzHRjfhO7pq5F3Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionHealth Care ProviderIndustriesInternet PublishingReferrals increase your chances of interviewing at Massive Bio by 2xSign in to set job alerts for “Patient Coordinator” roles.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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