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Join Amcor and be part of a team shaping the future of sustainable packaging that benefits people and the planet.
At Amcor, we work daily to positively impact millions worldwide by providing essential packaging for food, beverages, pharmaceuticals, and personal care.
We are industry leaders in sustainability, aiming to make all our products recyclable or reusable by 2025, with a goal of 30% recycled material by 2030, and committed to science-based targets and achieving net zero emissions by 2050.
We seek talented, passionate individuals eager to make a difference.
Working at Amcor offers a unique chance to innovate and develop sustainable packaging solutions.
Learn more about our sustainability initiatives and Amcor at, LinkedIn, Glassdoor, Facebook, and YouTube.
About The Role
The IT Operations Manager – Applications oversees IT services and SLAs for ERPs, MES, satellite, and legacy systems across Amcor Flexibles Brazil and Latin America, leading a team of Application Leads, Project Managers, Specialists, Business Analysts, and contractors.
This role functions as a Business Relationship Manager, managing stakeholder engagement, prioritizing demands, and driving innovative solutions through the project portfolio.
Responsibilities include daily operations, support, enhancements, and delivering transformational projects within budget.
This position is remote, with monthly travel to the Sao Paulo office required.
Key Job Accountabilities
Build relationships with business leaders and address their needs with technological solutions.
Make strategic decisions and influence leadership effectively.
Lead IT Operations teams to meet requirements and service levels, supporting existing applications and implementing new solutions.
Conduct regular managers' meetings and communicate with IT senior management.
Develop team talent, manage development plans, and provide technical leadership.
Act as escalation point for critical incidents and internal customer feedback.
Maintain effective communication with vendors, peers, and team members for project support.
Ensure project plans, operational procedures, and system documentation are in place.
Collaborate with IT Infrastructure Teams on system installation, administration, and troubleshooting, adhering to best practices.
Identify opportunities for process improvement and cost reduction.
Monitor and report on service quality and KPIs.
Qualifications/Requirements
Bachelor's degree in technology or equivalent; MBA is a plus.
7+ years in IT management, project management, consulting, or business process reengineering, preferably in manufacturing.
Solid SAP experience required.
Proven record in process standardization, adopting best practices, and customer satisfaction monitoring.
Experience leading diverse teams and managing third-party vendors.
ITIL Foundation certification or higher is a plus.
PMP or equivalent certification is a plus.
About Amcor
Amcor is a global leader in packaging solutions for consumer and healthcare products, known for innovation, scale, and technical expertise.
We develop responsible, sustainable packaging across multiple materials, with a workforce of about 70,000 in 140 countries, guided by our purpose to elevate customers, shape lives, and protect the future.
NYSE: AMCR; ASX: AMC.
Visit, LinkedIn, YouTube for more information.
Additional Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industry: Packaging and Containers Manufacturing
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