Job Title: IT Support Analyst Contract 3M
The role of the IT Support Analyst is to provide remote computer and IT system support for employees. This position requires excellent customer service and problem-solving skills.
Key Responsibilities:
* Analyze issues and formulate solutions
* Troubleshoot system, application, and hardware issues
* Ensure customers are updated on ticket progress
* Work remotely with customers to solve problems
* Utilize internal IT Knowledge Base to both provide and find solutions to known issues
* Use external information to research and resolve issues when needed
* Consistently update the ticket tracking system with status and fixes
* Properly escalate issues to necessary parties as required
Qualifications & Skills:
Education & Experience: Associate's Degree student preferably in Information Systems or equivalent program, or a proven track record of IT experience required.
Desired Qualifications & Skills: Knowledge delivering IT solutions within a corporate and/or enterprise environment
Experience working in a mixed Mac and Windows environment Additional Skills
Experience in the Advertising and/or Marketing industry preferred
Experience in centrally managed computer environments
Experience supporting A/V environments not required, but is a plus