Responsibilities
* Responsible for executing services and providing technical support to customers including: commissioning, energy & water saving audits, product optimization and advanced troubleshooting at customer sites.
* Investigate and resolve technical problems on specific products, modules and systems with application and deep product knowledge at customer sites or remotely.
* Train customers or other Field Service Engineers on advanced product features.
* Execute remote support for customers or own Field Service Engineers.
* Preparation of assigned service jobs according to the FSE Handbook.
* Follow up on actions and promises made to customers.
* Write service report on site and obtain customer’s signature.
* Update service execution IT systems with relevant information.
* Report unsafe practices and other safety incidents according to local reporting procedures.
* Capture Installed Base on site and communicate sales leads to sales organization.
* Proactive recommendations to customers related to our service portfolio including upgrades.
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