Customer Success Specialist in Life Sciences
At our organization, we aim to enhance scientific research and education by providing video solutions. We are seeking a talented Customer Success Specialist to join our team.
The Role
This position will involve assisting professors in integrating JoVE videos into their courses to improve teaching outcomes and student success.
Responsibilities:
* Conduct daily outreach to faculty members via calls, emails, and demos to set up JoVE integrations.
* Increase adoption of JoVE resources by delivering product awareness sessions across customer universities and research institutes.
* Grow engagement and usage through presentations at exhibits, conferences, university seminars, workshops, and onsite customer visits.
* Strengthen subscription renewal outcomes by ensuring smooth implementation support and consistent usage of JoVE resources.
* Communicate customer feedback to relevant teams.
Requirements:
* A Master's degree or PhD in a Life Science discipline.
* 1-3 years of experience in customer-facing roles preferred.
* Fluent communication skills in English.
* Knowledge of education trends, market challenges in assigned content areas (Biology, Chemistry, Medicine, Physics, Engineering, or Psychology).
* Strong interpersonal skills with a passion for remote relationship-building.
* Experience in networking using cold calling is preferred.
This role requires a unique blend of technical knowledge and interpersonal skills to effectively collaborate with faculty members and drive the adoption of our resources.