Drive Business Growth
We are seeking a highly skilled Client Success Manager to join our team. In this role, you will be responsible for ensuring client satisfaction and driving results.
About the Role
* Client Onboarding & Relationship Management: Guide new clients through the onboarding process, ensuring a smooth and positive experience.
* Ongoing Support & Strategy: Regularly check in with clients to review performance, provide strategic insights, and optimize their marketing campaigns.
* Retention & Growth: Identify opportunities for upselling or cross-selling additional services to help clients scale their businesses.
* Issue Resolution: Address client concerns promptly and professionally, working with internal teams to resolve any challenges.
* Training & Education: Educate clients on best practices for using our lead engine, powered by GoHighLevel.
* Performance Monitoring: Track client success metrics and proactively reach out to offer guidance and improvements.
* Collaboration: Work closely with our sales, marketing, and fulfillment teams using Slack, ClickUp, and GoHighLevel to ensure a seamless client experience.
Key Requirements
* Experience: 2+ years in a client success, account management, or customer service role (preferably in digital marketing, SaaS, or home services industries).
* Communication Skills: Fluent English speaker with excellent written and verbal communication skills.
* Tech-Savvy: Experience using GoHighLevel, Slack, and ClickUp (or similar CRM and project management tools).
* Problem-Solving: Ability to think critically and proactively address client concerns.
* Results-Driven: Passionate about helping clients succeed and achieving high retention rates.
* Organized & Detail-Oriented: Ability to manage multiple clients and tasks efficiently.
* Integrity: A commitment to conducting business with the highest ethical standards.
Why Choose Us?
* Remote Work Flexibility: Work from anywhere.
* Opportunities for Growth: In a fast-paced, dynamic work environment.
* Competitive Compensation: Based on performance.
* Social Responsibility: We prioritize integrity, faith, and values in our business practices.
Your Next Steps
If you're passionate about driving business growth, building strong client relationships, and delivering exceptional service, we'd love to hear from you.
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