Senior Project Manager
This is a senior-level position within our organization, responsible for leading the intake, evaluation, and prioritization of new demands. The ideal candidate will have a strong understanding of IT governance frameworks and be able to balance operational governance with business agility.
Key Responsibilities:
* New Demand Management: Lead the intake, evaluation, and prioritization of new demands, ensuring alignment with business objectives and IT strategy.
* Continuous Improvement: Drive enhancements in CFIN and PaPM processes and tools, working with business and IT teams to increase efficiency and value delivery.
* Service Introduction & Handover to Operations: Ensure smooth transitions from projects to operations, coordinating with functional and technical teams to establish proper documentation, knowledge transfer, and operational readiness.
* Stakeholder Collaboration: Act as a bridge between IT and business, ensuring that requirements are well understood and implemented in a structured manner.
* Process Standardization: Establish and enforce standardized procedures for demand management, governance, and service transitions.
* Performance & Reporting: Track and report on the efficiency of governance and demand management processes, providing insights to leadership for continuous refinement.
* Risk Management: Identify and mitigate potential risks associated with new demands and operational governance.
* Vendor Coordination: Collaborate with external partners to ensure governance best practices are followed in outsourced services.
Required Skills and Qualifications:
* Strong understanding of IT governance frameworks (ITIL, COBIT, DevOps).
* Familiarity with processes such as Lean 6 sigma, Green Belt, Scrum.
* Knowledge of project management and change management methodologies.
* Experience with customer success capabilities.
* Experience with reporting and analytics tools for tracking demand and governance performance.
Benefits:
* Possibility of being hired by our client.
* Hybrid work model (1-2 times per week, Vale do Paraiba region).