Healthcare Operations Improvement Specialist
The ideal candidate will analyze business processes and identify opportunities to leverage Salesforce capabilities to improve healthcare operations and outcomes.
Job Description
* Analyze business processes and identify areas for improvement using Salesforce capabilities.
* Translate business needs into user stories, system requirements, and functional specifications.
* Configure Salesforce components including Care Plans, Patient Timelines, Provider Networks, and custom workflows.
* Create and maintain reports, dashboards, and data visualizations to support clinical and business decision-making.
* Ensure data integrity and compliance with healthcare regulations such as HIPAA.
Required Skills and Qualifications
To be successful in this role, the candidate must have:
* 3+ years of experience as a Salesforce Business Analyst or similar role.
* 1+ years of hands-on experience with Salesforce Health Cloud.
* Strong understanding of healthcare workflows and patient engagement processes.
* Ability to gather, document, and prioritize business and technical requirements.
* Excellent communication and interpersonal skills with a focus on user experience.
* 3-5 years of SQL experience for extracting, transforming, and analyzing patient and operational data.
* Strong communication and storytelling skills to convey data findings in a patient-centered, outcome-oriented context.
* Familiarity with healthcare data structures such as claims data (LAAD, Optum, etc.), pharmacy data, and outreach data.
* Proficiency in data visualization tools (e.g., Tableau, Looker, Power BI) to create clear, accessible dashboards and reports.
* Experience collaborating with cross-functional teams including patient advocates, digital health product managers, and patient services managers.
* Proficiency with Excel/Google Sheets for ad hoc analyses and quick-turn reporting.
Benefits
* Contractor position with payment in USD.
* Training and certifications.
* 100% work from home environment.
* 100% English speaking work environment.
Other Requirements
* Detail-oriented mindset with the ability to work independently.