Growing a Strong Network of Partners is Crucial for Success in Today's Dynamic Business Environment.
As a Partner Success Specialist, you will play a pivotal role in cultivating and maintaining strong relationships with our partners. Your primary objective will be to position Wialon as a reliable and easy-to-work-with provider, fostering trust and confidence in our services.
The responsibilities of this position are multifaceted:
Partner Relationship Management
* Act as a trusted advisor for partners on business matters related to Wialon, providing guidance and support whenever needed.
* Foster strong, long-term relationships with partners via personal and online meetings, ensuring their needs are met and exceeded.
* Participate in industry-related expos and events to expand our network and stay up-to-date with the latest trends.
* Conduct regular communication sessions with partners to provide updates, address concerns, and strengthen collaboration.
* Assist in resolving partner concerns and mitigating dissatisfaction through proactive problem-solving and excellent customer service skills.
* Encourage partners to share expertise within the community, promoting knowledge sharing and collective growth.
* Facilitate connections between partners and other Wialon teams, streamlining communication and enhancing collaboration.
* Monitor partner compliance with Wialon community policies and rules, ensuring a harmonious and productive partnership ecosystem.
Partner Onboarding
* Lead the onboarding process for new partners, ensuring a smooth start within the Wialon ecosystem and setting them up for success.
* Ensure partners are well-informed about Wialon's policies, team structure, pricing, billing, support, and development procedures, empowering them to make informed decisions.
Collaboration & Business Development
* Develop a deep understanding of partners' businesses, market specifics, and unique needs, allowing you to tailor your approach to meet their individual requirements.
* Support partners in migrating their customers to Wialon, ensuring seamless transitions and minimizing disruptions.
* Monitor partners' business success, identifying challenges and opportunities for growth, and providing actionable insights to help them overcome obstacles.
* Engage with technology partners to drive collaboration and lead exchange, fostering innovation and mutual benefit.
* Gather domain knowledge to anticipate market trends and enhance partner engagement strategies, staying ahead of the curve in an ever-evolving landscape.
* Conduct market research to identify growth opportunities, informing strategic decisions and driving business expansion.
CRM & Data Management
* Maintain accurate and up-to-date CRM data, ensuring a clear understanding of partner interactions and preferences.
This role requires a unique blend of interpersonal skills, technical knowledge, and business acumen. If you possess:
* Bachelor degree
* Experience in sales or customer service roles in the IT sphere
* Full professional proficiency in English, Portuguese, and Spanish at a working fluent level
* Recorded public speaking experience (a plus)
* Excellent memory, developed logical thinking, and the ability to analyze information and draw conclusions from it
* Time-management skills in saturated work environments
* High productivity and speed of work
We offer a dynamic and supportive international team environment, where you can grow professionally and personally. As a Partner Success Specialist, you will have access to:
* Involvement in the growth and development of an international product technological company with a global reputation
* Result-driven and supportive international team – we do an amazing job and are good friends after work
* Health insurance (available after the probation period)
* Corporate and individual professional training (available after the probation period)
* Paid medical leave – 100% pay for the first 10 working days
* Sick leave – 5 paid days annually, available from the first day
* Tech equipment rent reimbursement (35 USD gross/month)
* Parental and baby bonding leave
* Family days and gifts
* Company swag store
This is a remote position with occasional traveling. We collaborate via Deel.com, so you'll need to have an open individual entrepreneur status in your country of residence. Unfortunately, we do not accept SOCIEDADE EMPRESARIA LIMITADA.