At Wilhelmsen, we are committed to excellence and customer satisfaction in our global maritime operations.
This position is a key part of our team, ensuring efficient coordination of port calls and exceptional customer service.
About the Role
* Coordinate with internal teams, suppliers, and customers to ensure smooth execution of Husbandry services in compliance with global standards.
* Respond to and follow up on customer inquiries promptly.
* Assign and monitor service execution for all port appointments.
* Ensure Proforma Disbursement Accounts (DAs) are sent on time.
* Manage advance funding to local agents, ensuring timely remittance at least 3 days before vessel arrival.
* Verify pre-funding approvals and escalate deviations for appropriate authorization.
* Oversee vessel monitoring and service coordination, including change requests, while ensuring compliance with Ships Agency Standard Operating Procedures.
* Select and book suppliers and sub-agents, ensuring compliance with Supplier Governance Standards.
* Track and record expenses related to port calls.
* Monitor global port calls and collaborate with Operations to meet customer expectations.
* Ensure Cash-in-Transit (Cash to Master) transactions follow Wilhelmsen procedures.
* Identify and suggest process improvements for efficiency and cost-effectiveness.
* Manage DA handling (Proforma & Revised), ensuring accurate data entry and verification.
* Register and follow up on complaints and non-compliance reports.
* Participate in business review meetings with customers and collaborate with Key Account Managers (KAMs).
Requirements
* Experience in the maritime industry, preferably in ship agency operations.
* Fluent in English (written and spoken).
* Organized, detail-oriented, and able to prioritize tasks effectively.
* Proficient in Microsoft Office and operational systems.
* Strong communicator with excellent problem-solving skills.
What We Offer
* The opportunity to gain experience in a global leader in maritime services.
* A collaborative and dynamic work environment.
* Exposure to international operations and high-profile clients.