Job Description
The primary objective of this role is to provide technical and functional support for a portfolio of business-critical applications. This includes maintenance, quality EHS production monitoring, IoT integration, and access control systems.
This position requires the ability to troubleshoot incidents, service requests, and change requests in a timely manner with minimal business disruption.
* Main Responsibilities:
* Provide Level 2/3 support for applications such as LIMS LABWARE EHS-INTELEX DIMEP MATICS ST-One, and THINGWORX.
* Monitor application health, performance, and integrations.
* Support end users across multiple countries and languages ensuring high-quality service and clear communication.
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Required Skills and Experience
* Experience supporting enterprise applications in manufacturing, quality, EHS, or IoT environments.
* Knowledge of Spanish and Portuguese language required.
* Familiarity with LIMS SAP EHS ES G platforms, IoT data collection, and access control systems.
* Strong troubleshooting and analytical skills.
* Experience with SQL, Windows Azure, and integration platforms.
* Ability to work with global teams and support users in multiple regions.
* Excellent communication and documentation skills.
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