Program Manager
Key Responsibilities include ensuring timely project delivery, fostering a collaborative work environment, and maintaining high-level performance within service teams. A Program Manager will work closely with customer stakeholders to understand project scope, manage expectations, and ensure the highest level of customer satisfaction. Key responsibilities also include identifying and mitigating project risks, establishing performance metrics, and driving continuous improvement initiatives. In addition, this role involves supporting hiring decisions, ensuring SOWs are signed and invoices cleared on-time, and working with customer stakeholders to identify opportunities and create proposals.
* Ensure projects are delivered on-time within scope and budget.
* Work closely with customer stakeholders and ensure the project scope is well understood and documented.
* Manage and lead teams across technologies, fostering a collaborative and productive work environment.
* Work with PMO to ensure quality control procedures.
* Act as a delivery point of contact for Customer.
* Service/Project Review meetings with Customer and Management.
* Adopt customer specific processes and methodologies.
* Proactively identify evaluate and mitigate project risks effectively.
* Ensure that the project teams meet SLAs.
* Drive continuous improvement initiatives.
* Utilize effective conflict resolution and negotiation tactics.
* Establish and monitor KRAs and KPIs as performance metrics.
* Support hiring the right resources.
* Ensure SOWs are signed and Invoices cleared on-time.
* Continuously work with individual members in the project teams.
* Work with customer stake holders to identify opportunities.