Our client, an iGaming Game provider is seeking an experienced Account Manager based in LATAM, fluent in both Portuguese and English, with a strong background in the iGaming or gambling industry.
This role is ideal for a professional who is passionate about building long-term partner relationships, driving customer engagement, and working closely with internal and external stakeholders. The Account Manager will play a key role in managing client interactions, monitoring partner performance, supporting customer retention, and ensuring seamless day-to-day operations. The ideal candidate is highly organized, results-driven, and open to traveling for business trips and industry events.
Key Responsibilities
* Act as the main point of contact for partners by providing ongoing support, answering queries, and resolving account-related issues. Assist with technical inquiries, communicate new features and promotions, and help resolve operational challenges.
* Drive the successful launch of new game titles by actively promoting upcoming releases and securing optimal placement within partners’ casino lobbies.
* Monitor partner activity on the platform by analyzing player numbers, betting volumes, gameplay frequency, and performance trends, identifying opportunities for growth or additional support.
* Focus on sales growth and customer retention through personalized commercial offers, promotional campaigns, and special initiatives.
* Collaborate closely with internal teams including marketing, design, finance, integration management, and technical support to ensure smooth partner operations.
* Represent the company and present products and services during business trips, conferences, and networking events.
Required Skills and Experience
* Minimum of 2 years’ experience as an Account Manager within the iGaming or gambling industry (experience with casino game providers is an advantage).
* Strong communication and interpersonal skills with the ability to build and maintain trusted partnerships.
* Highly organized, detail-oriented, and results-focused.
* Demonstrated ability to collaborate effectively with cross-functional teams and senior stakeholders.
* Full professional fluency in Portuguese and English, both written and spoken.
* Willingness to travel for business meetings and industry events.
* Proficiency with digital tools and platforms such as HubSpot, Jira, and Confluence.