Salesforce Business Analyst Job Description
We are seeking a highly skilled Salesforce Business Analyst to join our team. As a key member of our organization, you will be responsible for driving business growth and improvement through effective use of Salesforce solutions.
Key Responsibilities:
* Gather and document business requirements: Engage with stakeholders to elicit clarify and translate business needs into functional specifications for Salesforce implementations.
* Business process analysis: Map analyze and optimize business processes identifying gaps and opportunities for improvement using Salesforce functionalities.
* Solution design & configuration: Collaborate closely with IT and stakeholders to design configure and implement Salesforce solutions that align with organizational goals.
* Data analysis & reporting: Prepare technical reports dashboards and visualizations by collecting and analyzing business data and CRM trends.
* Testing & training: Conduct user acceptance testing UAT prepare training materials and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Stakeholder collaboration: Communicate clearly with business leaders project managers developers and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Continuous improvement: Gather feedback post-implementation monitor solution performance and iterate on Salesforce configurations for ongoing optimization.
Requirements:
* In-depth knowledge of Salesforce Sales cloud Quote Order and Contract Management Testing UAT.
* Business case writing wireframing and flow diagrams.
* Salesforce configuration and administration.
* Basic programming/scripting Apex SOQL is advantageous.
Soft Skills:
* Analytical thinking & problem-solving.
* Effective oral and written communication.
* Requirement gathering & documentation.
* Process mapping & diagramming.
* Stakeholder management & facilitation.
This role requires a unique blend of technical and business acumen. If you have experience in Salesforce implementation and enjoy working collaboratively with cross-functional teams we would love to hear from you.