Job Overview
Casual success advocates are sought to spearhead customer-centric service delivery that harmonizes consultative engagement, business growth initiatives, and collaborative relationship management.
1. Key Deliverables:
2. Customer Experience
* Coordinate onboarding and enablement sessions for clients.
* Provide expert guidance to maximize client value realization from solution deployments.
* Build and maintain strong relationships across multiple levels within client organizations.
3. Business Growth
* Identify expansion opportunities, retention strategies, and cross-selling potential within existing accounts.
* Develop a pipeline of new business prospects in designated territories.
* Execute prospecting activities, including calls, emails, and presentations.
4. Strategic Communication
* Deliver compelling presentations and messaging to foster awareness of solutions.
* Support marketing efforts such as workshops, seminars, and industry events.
* Represent organizations at conferences and trade shows as agreed upon.
5. Reporting & Documentation
* Maintain accurate records of activities and opportunities in CRM systems.
* Provide regular progress updates on engagement metrics and deliverables.