Safe Data Exception Program Sr. Analyst / Analyst (Staff Augmentation)
Key Responsibilities:
Monitor and evaluate all new Safe Data Exception requests (USB, FileShare, Webmail) from a data security perspective.
Target an annual 20% reduction in exceptions.
SLA alignment: resolve pending requests within the same day or the next business day.
Document decisions with clear justification and communicate outcomes.
Approve/Reject requests with rationale and share viable alternatives to protect data integrity and security.
Daily incident management and dispute follow‑up for Safe Data Exception reviews.
Track inquiries, ensure timely responses, and propose alternative solutions when requests are rejected.
Partner with the PSE team for error handling and with the GSD helpdesk for incident tickets and follow‑ups.
Lead program enhancements by identifying automation or process improvements.
Evaluate workflows, remove bottlenecks, and explore automation opportunities to prevent data exfiltration.
Develop knowledge articles (KAs), instructions, and training materials for Safe Data Exception Review.
Create and maintain up‑to‑date process documentation, FAQs, and training resources.
Manage the creation and delivery of comprehensive project documentation, including timelines, workstream storyboards, and recommended timelines for operational enhancements.
Produce and review monthly, quarterly, and other project status reports, incorporating feedback on identified gaps.
Ensure stakeholders receive clear updates on progress, risks, and issues to support informed decision‑making.
Remain adaptable to additional data security activities based on resource availability and critical initiatives.
Qualifications:
Bachelor’s degree in Information Security, Computer Science, or a related field.
1‑3+ years of experience in information security, data protection, data governance, or a related area.
Demonstrated experience with exception management, data exfiltration risk, and secure file/USB/Webmail handling, and ability to explain alternative secure options.
Strong incident management and customer/stakeholder communication skills.
Proven ability to collaborate with cross‑functional teams (e.g., PSE, GSD) and manage competing priorities.
Experience developing knowledge articles, training materials, SOPs, and process documentation.
Project management experience with the ability to create clear workflows, timelines, and training resources.
Familiarity with risk assessment, data governance, and relevant regulations (e.g., data privacy frameworks).
Proficiency with common office tools and project management software.
Skills and Competencies:
Analytical thinking and problem‑solving with a keen eye for risk.
Excellent written and verbal communication.
Stakeholder management and collaborative mindset.
Process improvement and automation mindset.
Attention to detail and ability to document complex procedures clearly; metrics and KPIs.
Annual target: 20% reduction in Safe Data Exceptions.
SLA adherence: pending requests resolved within same day or next business day.
Quality and speed of incident responses and resolutions.
Growth and effectiveness of knowledge articles and training materials.
Timeliness and usefulness of status reports and executive updates.
Cross‑functional, dynamic environment requiring coordination with Security, PSE, and GSD teams.
Global scope with potential for remote/hybrid work.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
IT Services and IT Consulting
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