Job Title: Service Delivery Manager
Description:
1. We are seeking a highly skilled and experienced Service Delivery Manager to oversee our service operations. As a key member of our team, you will be responsible for ensuring that our services are delivered efficiently, effectively, and with high quality.
2. The ideal candidate will have a strong background in IT operations, managed services, or enterprise support. They will have experience in designing and maintaining on-call coverage plans, incident management processes, and service metrics.
3. A successful Service Delivery Manager will also possess excellent communication and interpersonal skills. They must be able to work closely with customers, engineers, and other stakeholders to resolve issues efficiently.
4. In this role you will also be responsible for creating SOPs/runbooks/train SRE teams/everything else they need we can discuss during the interview process these responsibilities include staying up-to-date with industry trends/technologies/improving efficiency always keeping ourselves better than before, etc...
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