What you are going to do : Manage directly operational teams of LX (first - ISM, then CS and Teaching will be probably added) Develop and implement operational systems and structures for stable work of the region Create, set up and control KPIs and Motivational schemes for Heads and their teams to achieve the region's goals Control daily operations and operations quality using different tools, like quality assessment, analytics, checklists, roadmaps, etc. Lead budgets of the teams and work with cost-efficiency What we expect from you Management of Operational teams over 50 ppl (including experience of managing 3-4 Team Leaders and Heads) Experience in Sales, Contact Center, Customer Support English and Portuguese proficiency Stages of interview HR interview Case interview with LX Lead Test task Test task presentation to LX Lead Gathering recommendations Offer Why us Global Collaboration: Join a diverse, international team that values innovation and recognizes individual contributions. Competitive Compensation: Receive an attractive salary package that reflects your expertise and rewards your contributions. Flexible Work Schedule: Enjoy the freedom to work during hours that best suit your productivity and lifestyle. Professional Development: Benefit from continuous learning opportunities and support for your career advancement goals. Location Options: Choose to work from our Belgrade office or remotely, with seamless collaboration tools for both.