Cross Border Specialist We are looking for a Cross Border Specialist to manage and optimize the performance of Third-Party Logistics (3PL) providers across South America. This role plays a key part in ensuring efficient cross-border operations, seamless customs clearance, strong last-mile performance, and effective reverse logistics. If you enjoy working with data, solving operational challenges, and collaborating with international partners in a fast-paced environment, this opportunity is for you! What you’ll do: Monitor and manage 3PL performance, ensuring compliance with SLAs Track customs clearance deadlines and identify operational bottlenecks Perform root cause analysis and implement corrective action plans Manage order delays, system failures, and tracking rule accuracy Support last-mile operations and improve delivery performance Analyze KPIs such as failure rates, delivery performance, and customer feedback Collaborate with logistics partners to reduce return cycle times Ensure proper closure of uncompleted shipments and claim settlements What we’re looking for: Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related fields At least 2 years of experience in 3PL management or supply chain operations Experience with cross-border logistics is a strong plus Solid understanding of customs clearance, last-mile delivery, and reverse logistics Strong analytical and problem-solving skills with a data-driven mindset Proficiency in Excel ; SQL and logistics systems are a plus Fluent in English and Portuguese Spanish and Mandarin are a plus Comfortable working in a dynamic, international environment Why join us? Exposure to cross-border and international logistics operations High-impact role with visibility across South America Opportunity to work with multiple logistics partners and stakeholders Fast-paced environment with room for growth and learning Interested? Apply now or share with someone who might be a great fit!