Virtual Assistant Job Overview:
We are looking for a highly organized Virtual Assistant for a remote role to support a residential cleaning company based in California, USA. We are a small service business, so this role works closely with me as the owner and is involved in several parts of the daily operation, including client communication and administrative coordination.
Type of Contract: Independent Contractor (Brazilian MEI - Micro-Entrepreneur)
Working Hours: This is a long term position for approximately 40 hours per week. The role is based on Pacific Time, California, and requires morning availability, with a typical start time around 7:30 am Pacific, (11:30 am in Brazil). There is some flexibility in the exact schedule, which can be discussed based on availability and mutual fit.
Compensation: R$ 4,000 monthly base compensation, plus performance bonus
Mandatory Requirements:
* Fluency in English
* Basic to Intermediate Spanish
* Comfortable speaking with clients by phone in English, including handling initial inquiries, asking screening questions, and sharing basic service information
* Strong written communication skills in English, including clear and professional emails and client messages
* Strong knowledge of Google Workspace, including Docs, Sheets, Drive, and related tools
* Confident using Google tools and navigating online efficiently, including search commands
* Reliable high-speed internet connection
* High-quality headset with noise cancellation and voice isolation
* Quiet, interruption-free workspace during all working hours (you’ll handle live client calls)
Responsibilities:
* Answer incoming client calls in English
* Provide customer support, including client email communication
* Update and maintain client information in the CRM and other digital records
* Support administrative tasks, including scheduling, calendar coordination, and day to day follow through
* Communicate with the cleaning staff in Spanish for day to day coordination, mainly through WhatsApp, with occasional phone communication when needed
If this sounds like the right fit for you, please send your resume, along with a 1 to 2 minute video in English sharing a bit about your professional experience to