Information Technology Support Specialist - - Hands-on experience in installation, troubleshooting, and repair of desktops, laptops, printers, and other computer peripherals. - Basic understanding of enterprise LAN/WAN setups and ability to perform "smart hand" activities under instruction. - Ability to lift and move computer equipment up to 50 lbs. - Expertise in desk-side support and PC break/fix, including basic administration of Windows OS and MAC/Linux OS (preferred). - Working knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. - Smart hand support for peripheral and networking hardware (e. G., monitors, keyboards, mice, printers, routers, switches, firewalls, racks, and panels). - Strong deductive reasoning and troubleshooting skills for system and network issues, including end-user network cabling. - Experience in repeat call analysis and developing preventive actions. - Experience in problem management and use of ticketing tools (ServiceNow, Remedy, etc. ). - Excellent written and verbal communication skills. - Strong time management skills, proactive ownership, and ability to meet deadlines. - Preferably holds an Associate Degree in Electronics and CompTIA A Certification. - Vendor certifications from OEMs such as Dell, Toshiba, Lenovo, or HP are a plus. Must-Have Technical Expertise- Desktop imaging- Application installation and support- Microsoft Outlook troubleshooting- Printer-related troubleshooting- Conference room equipment management- Knowledge of ticketing toolsNon-Technical Skills- Strong customer management and interpersonal skills. - Good oral and written communication. - Ability to interact with customers at different levels. - Result-driven and passionate about work. - Capable of working independently or as part of a team. - Completes tasks effectively with minimal supervision. - Flexible and available to work on varied schedules.