Job Opportunity
We are seeking a skilled Sr. Technical Customer Success Analyst to join our team. This is a crucial role in driving customer satisfaction, retention, and long-term success for Graphic Communications.
* This position will play a key role in troubleshooting complex customer requests, managing the global support queue and backlog, and ensuring exceptional, timely service for valued customers.
Key Responsibilities:
* Deliver specialized technical solutions to escalated support cases.
* Provide proactive, personalized customer experience.
* Strengthen the partnership between the Customer Support Team and clients through technical excellence and accountability.
Technical Troubleshooting Responsibilities:
* Analyze web applications using Chrome Developer Tools, review network requests, debug front-end issues, and identify JavaScript or API failures.
* Perform API testing and validation using Postman or cURL.
* Conduct IIS and SSL diagnostics to investigate and resolve issues on Windows Application Servers.