Job Description:
We are seeking a highly skilled Technical Support Engineer to join our global team. In this role, you will be responsible for investigating technical problems and diagnosing root causes in Linux and Windows servers. You will also develop solutions to meet customer needs, manage critical issues impacting customers' business, and work with R&D and Product teams to meet customer requirements and improve our product.
Required Skills and Qualifications:
* Experience supporting complex product infrastructure and applications
* Troubleshooting web applications
* Databases such as MS SQL, MySQL, Oracle, and SQL scripting
* ETL and BI tools like Microsoft Power BI, Talend, SSRS, BusinessObjects, Cognos, or complex formulas
* Logs, monitoring tools like Grafana, New Relic, Kibana, and Linux familiarity
* Communication with English-speaking customers
Benefits:
As a Technical Support Engineer, you will have the opportunity to work with leading organizations and be part of a collaborative and rewarding environment that measures value creation and teamwork. You will also have the chance to present complex technical information about the product to customers and create and maintain knowledge-based resources.
Additionally, you will have access to training and development opportunities to enhance your skills and knowledge in the field.
Others:
Virtualization and cloud services experience (AWS, vSphere)
Web development background and/or programming familiarity (specifically JavaScript)
NoSQL databases experience (MongoDB or Hadoop)
RestAPI experience
Networking knowledge