Customer Service Representative Opportunity
This role presents a unique chance to excel in a dynamic environment, fostering strong relationships with clients and ensuring seamless communication throughout the shipping process.
The ideal candidate will possess exceptional interpersonal skills, demonstrating a patient and empathetic approach when handling customer inquiries. This individual should be adept at resolving disputes and consistently delivering services as promised.
A collaborative mindset is crucial for success in this position, as the Customer Service Representative will work closely with internal teams to resolve customer issues and enhance overall satisfaction.
Key Responsibilities:
* Handle customer inquiries professionally and promptly through various communication channels, providing timely resolutions.
* Collaborate with the sales team to generate leads, maintain accurate customer databases, and prepare relevant sales documents.
* Conduct telecalls to verify shipment volumes for both internal and third-party operations.
* Process orders, quotations, and contracts according to company procedures, ensuring compliance with policies and following up on outstanding client documentation.
* Maintain and update customer accounts with accurate information.
* Proactively manage the entire shipment process from booking to closure, ensuring adherence to established procedures and providing regular status updates to customers.
* Coordinate with relevant parties for import and export shipments, including carriers, agents, brokers, and logistics partners.
* Monitor team productivity and collaborate to address any issues, ensuring that special instructions and best practices are followed.
* Develop and maintain strong customer relationships by addressing inquiries, resolving disputes, and ensuring delivered services meet expectations.
* Collaborate with internal teams to resolve customer issues and continuously improve customer satisfaction.
* Assist in organizing and conducting customer satisfaction surveys to gather feedback and enhance service quality.
Required Skills and Qualifications:
* Minimum 2 years of experience in freight forwarding covering air and sea freight.
* Product knowledge in liner and logistics services.
* Understanding of shipping markets and operational processes across FCL, LCL, air cargo, and courier services.
* Familiarity with shipping modules and procedures.
About the Role:
This Customer Service Representative position requires a detail-oriented and organized individual who can multitask effectively while maintaining high levels of customer satisfaction. If you are a motivated and results-driven professional looking to make a positive impact in a dynamic environment, we encourage you to apply for this exciting opportunity.