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A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
Responsabilidades
Your role and responsibilities
Habilidade de gerenciar equipes;
Capacidade de reportar status a camada executiva;
Ser capaz de demonstrar o valor da solução e resultados para os stakeholders;
Habilidades interpessoais para lidar com diferentes perfis de pessoas na equipe.
Requisitos Imprescindiveis
Required technical and professional expertise
Experiência em projetos Cognitivos, IA ou Advanced analytics;
Conhecimento em criação de cronograma de atividades, alocação de profissionais e planejamento financeiro;
Entendimento básico dos tipos de IA e em que caso são aplicados;
Entendimento dos KPIs de atendimento a cliente, preferencialmente voz (TMA, Retenção, INS, TME, Abandono).
Requisitos Desejaveis
Preferred technical and professional experience
Desejável experiência em projetos de Atendimento a Cliente;
Desejável experiência em clientes de Telecom;
Desejável experiência em projetos com remuneração por performance.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Project Management and Information Technology
Industries
IT Services and IT Consulting
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