Job Title: Technical Program Manager
About the Role:
* Manage delivery for key customers across technological tracks.
* Lead teams across technologies, fostering a collaborative work environment.
* Ensure regular updates to customer stakeholders via WSRs.
* Conduct MBRs and QBRs.
Responsibilities:
* Deliver projects on time, within scope, and budget with technology teams.
* Work closely with customer stakeholders and ensure project scope is well understood and documented.
* Manage and lead teams across technologies, fostering a collaborative work environment.
* Work with PMO to ensure quality control procedures meet high standards.
* Acknowledge customer-specific processes and methodologies.
* Proactively identify and mitigate project risks.
* Ensure project teams meet SLAs and avoid service credits/penalties.
* Drive continuous improvement initiatives.
Requirements:
* Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
* Proven experience in software development project management, working with onshore/Nearshore/offshore models.
* Exceptional communication, interpersonal, thought leadership skills.
* Familiarity with project management tools and methodologies (Agile, Scrum, ITIL).
* Problem-solving mindset and ability to manage complex project challenges.
About Us:
CriticalRiver is a global company with a presence in Brazil/Costa Rica, requiring support for PST timings. We value exceptional communication, teamwork, and problem-solving skills.