Field Support Specialist
The role of Field Support Specialist is to ensure the stability and security of IT infrastructure. This involves leading improvement initiatives, providing innovative solutions, and working closely with stakeholders to resolve technical issues.
* Key Responsibilities:
* Prepare projects and technical specifications, install, configure, provide support, and manage various operating systems, access solutions, antivirus, and specific applications.
* Manage storage, backup, and server virtualization solutions.
* Work in administration and deployments of Microsoft, Linux, Vmware, and Hyper-V Servers.
* Monitor the implementation of new services in the environment, aiming to assimilate new technologies.
* Maintain all environments managed, keeping them updated and configured in accordance with customer guidelines and best market practices.
Requirements:
* Exceptional written and oral communication skills.
* Exceptional interpersonal skills, with a focus on listening and asking probing questions as appropriate.
* Strong documentation skills.
* Ability to conduct research into a wide range of computing issues as required.
* Ability to absorb and retain information quickly.
* Ability to present ideas in user-friendly language to non-technical staff and end users.
* Keen attention to detail.
* Proven analytical and problem-solving abilities.
* Ability to effectively prioritize and execute tasks in a high-pressure environment.
* Exceptional customer service orientation.
* Ability to represent and advocate for both the policies and procedures of the IT organization and the end-users' perspective.