Home Care Scheduler
You will be part of our 24/7 scheduling coverage, managing inbound and outbound requests and ensuring seamless care coordination. You'll work closely with our AI-enhanced platform, stepping in when human judgment and problem-solving are needed.
Key Responsibilities
* Manage caregiver schedules to ensure continuous client coverage.
* Handle inbound (and some outbound) scheduling calls and texts from caregivers, clients, and agencies.
* Use scheduling and EMR systems plus proprietary platforms.
* Proactively identify coverage gaps and resolve scheduling conflicts in real time.
* Document updates accurately in the system.
* Collaborate with teammates to ensure smooth handoffs across shifts.
Requirements
Must-haves:
* 1–2+ years in U.S. healthcare operations or patient coordination roles.
* Proven experience speaking with physicians or healthcare providers.
* Familiar with EMR/scheduling systems.
* Strong problem-solving skills with ability to resolve urgent scheduling conflicts.
Benefits
* Potential for profit share based on performance.
* Flexible work arrangements.
* Unlimited PTO.
What We Offer
We strive to provide a positive and supportive work environment that allows you to thrive.