Job DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Matter.You are a specialist in a process, workstream, or area within Mondelēz International Digital Services, supporting service operations.How you will contributeUtilize your process and service expertise to meet service level agreements. Drive standardization, develop SOPs, support training, ensure compliance with policies and laws, analyze exceptions, recommend improvements, and lead continuous improvement initiatives.What you will bringPassion for your career growth and experience in:Your specific process areaShared service organizationsTeamwork and influenceProcess design, mapping, and requirements gatheringEffective communication and initiativeAdditional InformationOur mission: To be a reference in innovative and humanized benefits solutions, driving success through excellence in processes, technology, and team engagement, focusing on well-being, flexibility, and inclusion.Responsibilities include:Supporting benefit processes in BrazilManaging benefits operations, compliance, and employee inquiriesHandling private pension processesSupporting project initiativesQualificationsRequirements:Fluent in Spanish and PortugueseDesirable: English proficiencyProficiency in Excel and O365 tools (PowerApps, Automate, BI)Interpersonal skills, customer focus, analytical thinking, time management, confidentiality, planning, training skills, supplier management, and a bachelor's degreeWork Location: Curitiba/PR or São Paulo, in a hybrid modelWe value diversity, equity, and inclusion, actively promoting representation and belonging. Our initiatives include support for PCD, Ethnic-Racial groups, Women, and LGBTQIAP+ communities, along with racial equity movements.We prioritize employee well-being and offer flexible work arrangements, including remote options for some administrative roles.Relocation support available.Business Unit SummaryMondelēz Brasil is a major global operation with ~7,500 employees, producing beloved brands like Bis, Lacta, Oreo, and others, with extensive distribution across Brazil. Our factories are located in Pernambuco and Paraná, and we host one of our 11 global R&D centers.We are an equal opportunity employer, committed to diversity and inclusion in our hiring practices.Job Type: Regular Service Operations (Delivery) Global Business Services
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