A career as an Account Manager presents an exciting opportunity to build and maintain strong, positive relationships with clients through clear communication and reliable service.
Main Objectives
* Client Collaboration and Project Oversight: Work closely with clients to understand their marketing goals, translating those goals into clear, actionable tasks. Ensure final deliverables align with client expectations and goals, providing regular updates and addressing concerns throughout the project lifecycle.
* Relationship Building and Industry Engagement: Develop and maintain strong relationships with clients and industry contacts, using these connections to strengthen collaboration, improve outcomes, and contribute to long-term success.
Key Responsibilities:
* Managing meetings, setting expectations, sharing updates, and presenting final work to clients.
* Reviewing and approving deliverables before submission to ensure they meet client expectations and goals.
* Servicing as the main point of contact for clients, providing regular updates, addressing concerns, and delivering exceptional customer service throughout the project lifecycle.
Required Skills and Qualifications:
* Strategic Thinking: Ability to understand client goals and work with stakeholders to shape big-picture plans that guide execution.
* Verbal & Written Communication: Strong communicator who can clearly explain timelines, manage expectations, and present deliverables in a way that builds trust.
* Emotional Intelligence: Skilled at reading situations, navigating client personalities, and staying calm and professional under pressure.
* Time Management: Ability to balance meetings, client communication, and planning without losing sight of deliverable deadlines.
* Presentation Skills: Comfortable leading client meetings, walking through results, and representing the agency in a polished, confident way.
Reporting Relationship: This role reports directly to the Senior Account Manager.
Key Performance Indicators (KPIs):
* Client Satisfaction Score (CSAT): 9/10 or higher average score from client check-ins or post-project feedback.
* Client Retention Rate: 93%+ of clients renew or continue service.
* Project Delivery Accuracy: 95%+ of deliverables are approved by the client without major revisions.