Job Title:
Salesforce Implementation Specialist
About the Role:
We are seeking a highly skilled and motivated Salesforce implementation specialist to join our team. The ideal candidate will have in-depth knowledge of Salesforce Sales cloud, Quote, Order, and Contract Management.
Main Responsibilities:
* Gather and document business requirements by engaging with stakeholders to elicit, clarify, and translate business needs into functional specifications for Salesforce implementations.
* Analyze and optimize business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
* Collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
* Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Iterate on Salesforce configurations for ongoing optimization.
Requirements:
* In-depth knowledge of Salesforce configuration and administration.
* Business case writing, wireframing, and flow diagrams.
* Salesforce configuration and administration.
* Basic programming/scripting (Apex, SOQL) is advantageous.
Desirable Skills:
* Strong analytical thinking and problem-solving skills.
* Effective oral and written communication skills.
* Requirement gathering and documentation skills.
* Process mapping and diagramming skills.
* Stakeholder management and facilitation skills.