Key Account Manager
We are seeking a highly skilled Key Account Manager to manage client onboarding, expansions and renewals.
* You will serve as the primary point of contact for assigned customers ensuring seamless onboarding training and adoption.
* Lead discovery meetings with key users and stakeholders from customers and partners to position our solution as a core system and focus on maximizing its value.
* Build strong relationships with key stakeholders to drive engagement and long-term success.
* Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
* Analyze customer usage data to proactively address risks and drive retention strategies.
* Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.
Requirements:
* 2-4 years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company.
* Excellent verbal and written communication skills with strong customer-facing abilities including a willingness to meet clients onsite and lead business discussions.
* Experience in identifying upsell/cross-sell opportunities and working closely with Sales.
* Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs.
* A can-do approach with strong problem-solving skills and the ability to work under pressure.
* Fluent in English; additional languages are a plus.
* Ability to work remotely across EST/PST time zones.
* Bachelor's degree in Computer Science Industrial Engineering Business or equivalent experience.